Placing your order
We strive to keep all the items in stock for immediate delivery. However this is not always possible as we are reliant on our suppliers who in turn are subject to the vagaries of manufacturers. We do our best to maintain good stock levels but there are times we simply have to wait for stock to arrive. We receive regular deliveries from each of our suppliers so, all things being equal, we are rarely more than 5 – 7 days away from being able to fill your order if the items are not in stock. Feel free to talk to us in advance of your order – we will give you an honest estimate of delivery time.
We use either Royal Mail or Hermes as they are reliable and reasonably priced. Of course you want to receive your order as soon as possible but please understand that delivery may take a day or two and sometimes longer. We suggest selecting 1st Class at the checkout if you're in a hurry, although of course it does cost a little bit more.
We use both Worldpay and PayPal to process online payments. If you have a Paypal account properly set up it makes the checkout process extremely easy, especially for mobile users. You can use PayPal without creating an account and use your credit or debit card. Paypal will show on your statement as PAYPAL - MYSECRETBOU. Worldpay is a trusted provider and will show on your statement as RABBIT ADVENTURES, which is the name of our parent company. You can also call 01270 897114 and place your order by telephone.